Breadth of Client Experience

Our experience working with medium to large global corporations spanning across numerous industries give us the experience necessary to develop actionable and cost effective client solutions. Past clients include:

Working with the largest national gas utility in the U.S., The Reynolds Group developed a Service Excellence Strategy designed to achieve Atmos Energy's goal of being an industry leader in customer service. We constructed an on-going customer measurement process and scorecard that monitors customer expectations & performance progress across 12 states and multiple customer segments. We created a Performance Playbook that identified major customer encounters and critical employee performance actions at key touch points--call centers and technical service interactions. Our continued work with management has led to organization redesign, specialized employee training and process enhancements resulting in progressive increases in Service Excellence and competitive Service Leadership.

Customer perceptions of Service Leadership are formed by many suppliers
—not only a company’s direct competitors